Return Policy

**Polar Bear Online Store Return Policy**

**Effective Date: 09/12/2023

Thank you for shopping at Polar Bear, where we provide high-quality bags, apparel, and winter gear. We want you to be completely satisfied with your purchase. If you have any questions or concerns about our return policy, please don't hesitate to contact our customer service team at polarbearco1965@gmail.com

**1. Returns**

1.1 We accept returns within 30 days from the date of purchase.

1.2 To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.

**2. Exchanges**

2.1 We offer exchanges for items of the same value within 30 days of purchase.

2.2 If the item you want to exchange is of higher or lower value, please contact our customer service team for assistance.

**3. Refunds**

3.1 Refunds will be issued to the original payment method within 7-10 business days of receiving and inspecting the returned item.

3.2 Shipping costs are non-refundable unless the return is due to a mistake on our part or a defective item.

**4. Return Process**

4.1 To initiate a return or exchange, please contact our customer service team at polarbearco1965@gmail.com with your order number and reason for return.

4.2 Our customer service team will provide you with a Return Authorization (RA) number and instructions on how to return the item.

4.3 Please make sure to include the RA number on the package when returning the item.

**5. Return Shipping**

5.1 Customers are responsible for return shipping costs unless the return is due to a mistake on our part or a defective item.

**6. Damaged or Defective Items**

6.1 If you receive a damaged or defective item, please contact us within 7 days of receiving the product. We will arrange for a replacement or refund, including return shipping costs.

**7. Non-Returnable Items**

7.1 The following items are non-returnable:
- Items marked as "Final Sale"
- Customized or personalized items
- Gift cards

**8. International Returns**

8.1 International customers are responsible for all return shipping costs, customs fees, and duties.

**9. Contact Us**

If you have any questions or need further assistance regarding our return policy, please don't hesitate to contact us at polarbearco1965@gmail.com or 1(415) 818-1965

We appreciate your business and look forward to serving you at Polar Bear Online Store.

Sincerely,

Troy Mouton
Owner
Polar Bear Online Store

polarbearco1965@gmail.com

1(415) 818-1965